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Frequently Asked Questions

1. For how long have you been in the art business?
Answer: We have been in the art business around the world since 1993 (over 15 years).

2. Are your artworks original?
Answer: All of our artworks are original, the most common medium being oil and pastel paintings. Our suppliers endeavor to ensure that only top quality art materials are used, and each item is checked before shipping to you. Because of the hand-made process, no two items will be exactly the same.

3. Do you belong to the Fair Trade Federation?
Answer: Our organization is a proud member of various art institutions across the globe including the “Fair Trade Federation”. Some of our art works are produced by local artist at moderate prices. Thus, providing these artist with decent income in a safe and healthy working conditions. The owners of Kukis Image Afriq have lived in Africa for over 30 years, and as proud Africans, they endeavor to support local people and encourage them in doing what they do best.

4. Do you guarantee customer satisfaction?
Answer: We provide our customers with a 100% satisfaction guarantee. If for whatever reason you are not satisfied with your purchase, you may return it to us within 30 days of receipt for a full refund or replacement with another item.

5. What happens if my items are damaged?
Answer: Any damaged items via shipping must be reported to us within 7 days of receipt for a full refund or replacement. Please call us for your "Return Authorization Number". We take extra care when packing your items for shipment.

7. Where are you located?
Answer: We are located in Aurora, Colorado and can ship to any location in the continental U.S.A., Europe, Canada and South America. Please note that our free shipping policy only applies to certain products within the United States only.

8. How can you be contacted?
Answer: You can reach us by sending an E-mail to:
info@kukispetportrait.com,
or give us a call at:
(720) 542-8000, (303) 549-0052.
web site: http://www.kukispetportrait.com



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